SHIPPING / RETURN

Shipping Policy
⭐️Within Ontario - Over $99 FREE shipping/ delivery 
⭐️Within Canada - Over $179 FREE shipping (<10kg)
❗️When the order amount falls below the required minimum purchase, an additional shipping/delivery cost is charged—checkout for details.
❗️Upon package delivery, an additional shipping price is needed for large shipments (>10kg) (e.g. If the package weighs 15kg, the courier fee for the 5kg will be billed to the customer). In addition, order transaction fees will not be reimbursed if a consumer requests cancellation and refuses to pay for shipment.
❗️The client will pay the cost of reshipment if a shipment is denied and returned to us. Order cancellation will NOT result in reimbursement for the transaction cost.

 

 

Return Policy

In order to avoid cross-infection between pets, MeowQ Pet Service does NOT accept any forms of exchange or return.  However, if there is a defect from the manufacturer, you have 15 days from the date of purchase to exchange for a replacement.